Parfait Home Care Agency
Vision, Mission & Values
Our Vision
We aim to be an outstanding care provider within Ghana, providing our service users with excellent and professional care, using the resources available to us, to achieve the best possible outcomes for them.
Our Mission
The Agency’s objectives are as follows:
- To assist clients to maintain their independence and quality of life in their own home.
- To provide the best possible service with a friendly, caring, compassionate and empathically manner.
- To provide appropriate trained and skilled caregivers that fit our service users needs.
- To provide continuity of care after hospital.
- To promote the dignity, love, and independence of ageing individuals, ensuring they are treated with respect and care at every stage of life.
- To respect the dignity and privacy of our clients.
Our Values
In order to achieve the above, we have developed a set of values and culture that run throughout our care, recruitment, training and development processes. For example. we interview prospective carers using our values based questions to establish whether the interviewee is suitable or not, and thereafter, our values are woven into team meetings, supervisions, and training.
Parfait Home Care Agency is a home care Agency in Ghana with an excellent track record of providing home base support to the elderly and young adults with physical disabilities, child care, dementia Care, post Surgery support, Aged care. our friendly team of dedicated carers/Nurses cover all of Ghana with the head Office in Kumasi. We offer a unique and excellent care service to meet the needs of all our clients.
Parfait Nurses provides domiciliary (live-in ) care services and live-out care services throughout Ghana. Parfait caregivers allows clients to maintain their independence and remain closer to family. We also support our service users to live comfortably in their own home.
The care managers at Parfait Home care plans with you to ensure you make the right choice of care package and still retain complete control over your own care.
Compassion is at the heart of everything we do for our clients, combining love, humanity, kindness and care in all the services we provide.
Respect and dignity we value each of our clients as an individual. We respect their aspirations and commitments and seek to understand and promote their priorities, needs, abilities and limits. When providing care, we treat our clients with dignity, we aim to support and empower them and to respect their right to make their own decisions.
We pride ourselves on being transparent and truthful about the services we offer. We clearly communicate what we can and cannot provide, ensuring that we only take on clients when we are fully capable of delivering the necessary care. Our pricing is straightforward. The fees we charge align with what is outlined in our contract, with no hidden costs. While we are committed to delivering the best possible services, if we fall short, we will acknowledge it, learn from the mistake, and make the necessary improvements to enhance our service and operations. We embrace an open and inclusive approach: where any staff member can easily communicate with senior management and directors. We prioritize hiring care workers who take responsibility for their actions, are not afraid to admit mistakes, and are eager to learn and grow from their experiences. We also encourage them to speak up if they believe something is wrong.
Collaborative working: We firmly believe in taking into account the views of all those involved in the care of our clients - family members, doctors, nurses, office staff and carers – and in working with them all. Each carer is a valued part of our team and we listen to our carers and value their contribution and input, given that they see our clients on a daily basis and are often the first to notice changes in the wellbeing and health of our clients.
Commitment to quality of care We believe that we can only provide the best possible care if we recruit, train and retain the best staff who share the Agency’s values and who are committed to our vision. We value our staff for their commitment and passion in providing our clients with great care. We recognise that mistakes do occur, but when they do, we expect an honest reflection from all those involved so that future errors can be prevented.
We believe that a smile can make a difference, and everyone responds positively to it. No matter how hectic life gets, there is always time to smile. We understand that some of our clients spend long periods alone and eagerly await our carers’ visits to brighten their day. Our goal is to hire upbeat and positive staff who can leave their personal troubles behind and focus on spreading joy to everyone they encounter throughout their workday. This philosophy also extends to our office staff, who communicate over the phone, as we believe that a smile can be heard in their voice.
Our Nurses/Caregivers
We provide you with train and professional Nurses to take care of the client either by live-in service or Live-out service.
We do live-in service: where the nurse/caregiver stays in the house of the client and
live-out service: where the nurse/caregiver come from their own home to the client home to work on a daily basis.
Services Needed
• Companion Care Services, Helping with meal preparation, errands, laundry, light housekeeping, administering medication, etc.
• Personal Care Services Help with mobility, bathing, eating assistance, incontinence, oral health, nails trimming etc.
• Dementia Care Services Companion or personal care services for clients with Alzheimer's disease, Lewy body dementia, etc.
• Stroke Care Interventions
- Position the patient to prevent pressure ulcers and contractures
- Assist with rehabilitation and therapy
- Administer medications as prescribed
- Monitor for dysphagia and collaborate with dieticians to develop nutrition plans
- Companionship care to prevent boredom.
- Personal care
- Mobility support.
OUR PACKAGES
The client may choose any of these packages depending on patient location, condition or the kind of care family members want for patient. It can also be amended to suit your preference of care.
Live-in
1. One caregiver will be assigned to stay with the client 24/7 from Monday to Friday, with the weekend off.
2. Two caregivers will run a shift system: where they will do two weeks in two weeks out.
3. Two caregivers will stay with client at the same time. Here, each caregiver have four days off in a month. But at least one caregiver will always be with the client.
Live-out
1. The caregiver(s) will stay in their own house and come to the client house daily to provide the care from Monday to Friday.
2. The caregivers will stay in their own house and come to the client house daily to provide the care from Monday to Sunday in a shift system.
Let us bring comfort, dignity, and peace of mind to your family. Contact us today to learn how we can help.